Please note: your CPD record can take up to 24 hours to update. If after this time the video is still missing/displaying the wrong viewing time, double check you have set your date range on your CPD record correctly.
If there is still an error, please contact us at [email protected] so we can investigate the error and update your profile.
Please provide as with as much information as possible when you contact us, including:
Name: Joe Bloggs Registered Email Address: [email protected] Title of Video Watched: Multi-Asset Masterclass Date Viewed: 25/11/2015 Duration Viewed: 34 minutes 50 seconds
CPD errors most commonly are attributed to:
- Connecting to asset.tv via a proxy network, which is not properly configured to allow our CPD logging system to work accurately.
- Internet connection may not be consistent and intermittently cuts out the connection, causing errors with logs.
- The user has buffered a video (pre-downloaded whilst a valid internet connection maintains) and then watched while not connected to the Internet. This would result in the view not being recorded.