Please note: your CPD record can take up to 24 hours to update. If after this time the video is still missing/displaying the wrong viewing time, double check you have set your date range on your CPD record correctly.

If there is still an error, please contact us at [email protected] so we can investigate the error and update your profile.

Please provide as with as much information as possible when you contact us, including:

Name: Joe Bloggs
Registered Email Address: [email protected]
Title of Video Watched: Multi-Asset Masterclass
Date Viewed: 25/11/2015
Duration Viewed: 34 minutes 50 seconds
Once we have this information, a member of our support team will investigate the issue and get back to you as soon as possible.

CPD errors most commonly are attributed to:
  • Connecting to via a proxy network, which is not properly configured to allow our CPD logging system to work accurately.
  • Internet connection may not be consistent and intermittently cuts out the connection, causing errors with logs.
  • The user has buffered a video (pre-downloaded whilst a valid internet connection maintains) and then watched while not connected to the Internet. This would result in the view not being recorded.