In order to watch asset.tv content, please ensure that you have the following:

  • Google Chrome, Firefox, Internet Explorer 10+ or Safari
  • Internet connection with at least 500Kbps (1Mbps recommended)
  • Latest version of Adobe Flash Player
  • Windows XP+ or Mac OSX

For mobile devices, we support*:

  • iOS
  • Android

*Video playback is supported, but other features of the site may be limited. We recommend using a WiFi connection for mobile devices, although 3/4G mobile connections are supported.


If your system meets the requirements above and you are still experiencing issues, we recommend you contact your network administrator and request the following:

Whitelist or unblock the following URLs on your firewall:

  • *.asset.tv
  • *.rackcdn.com
  • *.getmediamanager.com
  • *.jwpcdn.com

Please also open ports 80, 443 and 1935.

Lastly, ensure there are no restrictions limiting file sizes, our videos may be be perceived by your network as being up to 2GB in size.